e-Filed with Direct Deposit, it's been 50 days

[jdm114]

I e-filed on Jan 29th (50 days as of today) with direct deposit. Married Filing Jointly - same as the last 10 years. I called the 1800 number and it just directs me to the same IRS website where I've checked my status and get the following:

Your tax return is still being processed.

A refund date will be provided when available.

I'd really appreciate to know where my tax return is, why it's taking so long and who's to blame.

[bluedeb · Accepted solution]

When you called, if you entered refund, it will take you to an automated response.  See the following steps to get to talk to a person (hopefully)

The IRS telephone number is 1-800-829-1040, and they are available from 7 a.m. – 7 p.m. Monday thru Friday. The best time to call is early in the morning.

- The first question the automated system will ask you is to choose your language.
- Once you’ve set your language, do NOT choose Option 1 (regarding refund info). Choose option 2 for “Personal Income Tax” instead.
- Next, press 1 for “form, tax history, or payment”.
- Next, press 3 “for all other questions.”
-Next, press 2 “for all other questions.”
- When the system asks you to enter your SSN or EIN to access your account information, do NOT enter anything.
-After it asks twice, you will be prompted with another menu.
-Finally, press 2 for personal or individual tax questions. The system should then transfer you to an agent.

[jdm114]

Thank you. I will follow those directions first thing tomorrow.

[bluedeb · Accepted solution]

Your welcome!  Good luck, hope you find your information.

[jdm114]

This worked like a charm. I would never have guessed to follow that path through the system. You are a CHAMP. Thank you.

[bluedeb · Accepted solution]

Glad it worked out for you! Happy to help.

[Blenihan]

Did you figure out why it was taking so long. We’re in the same boat but can’t get ahold of anyone since they shut down live services.