E file status says pending

[sarahep54]

OK.... so, I'm on the other side of the acceptance part, my return was rejected, both Fed and State, TT still says PENDING... I am looking into how i can reach TT corporate.  Please for the integrity of your product, will you get IT to run reports on your product and fix the glitch. I've used TT for many years with little to no issue.   My money will be better spent on a product whose IT coders are maintaining quality standard to the paying customers or I will no longer support your product. 

[KatrinaLO]

Please see the information in this TurboTax Help Article for assistance with correcting your rejection and e-filing.

[sarahep54]

after i received the email, which indicated both Fed and State were rejected, I went back into the return I fixed the issue and tried to resubmit and e file the return but could not because it never came out of pending in TT. Which is the issue.  It has been pending for 3 weeks. Please do not send loop around responses which only add to the level of inadequacy of TT support.  Please provide real time solutions. This is not an isolated issue.

[sarahep54]

Problem number 2, the below instructions did not display when i opened the return. However, I still found the error and fixed it.  But the status never changed. nor was i able to resubmit the return and e-file.

This did not happen:

Once you’ve opened your return in TurboTax, the details about what needs updating will be displayed.
 
From there we can walk you through making the updates you need and help you e‑file your return. If it isn’t possible to e‑file your return, we’ll make sure you have everything you need to print and file your tax return by mail.

[MoniqueLO_ · Accepted solution]

Our IT team is working to resolve this issue. Please see this Help Article to sign up for updates so you will be notified when this issue is resolved. 

@sarahep54 

[sarahep54]

Thank you, my issue is resolved. Continue to stay current on issues with your verified purchaser's. We value independence to use this software. Thank you for your attention in this matter.

[MoniqueLO_]

Thank you for the update! We are glad the issue was resolved. 

@sarahep54