E-file rejection

[billclark54]

Greetings,

I am using Turbo-Tax to prepare a friend's 2019 IRS and NJ returns.  A CPA prepared last year's return.

During the E-file process, I entered the AGI and a new PIN number for the return and submitted it.  It was rejected because the AGI was wrong.  It wasn't.  I tried several more times, without success.

Any thoughts on what's going on her?

Thanks!

Bill

[xmasbaby0]

Note: If you filed late or amended your return, your correct 2018 AGI may not be in the system.

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

Note:  If you mail your federal return, you will also need to mail your state return.  You will not be able to e-file your state return.

https://ttlc.intuit.com/questions/3415597-what-if-i-entered-the-correct-agi-and-i-m-still-getting-an...

https://ttlc.intuit.com/questions/1944348-how-do-i-print-and-mail-my-return-in-turbotax-online

it is a good idea to use a mailing service that will track it like UPS or certified mail.  Then you will know the IRS received it.

[fanfare]

"I entered the AGI and a new PIN number "

Did you put a new PIN number in the spot for the old PIN number selected last year? If so, your e-File will be REJECTED.

[mmanooch]

My 2018 return was filed late so I could not e-file. It was mailed in. When I tried to e-file my 2019 return it was rejected because the AGI does not match. After two tries and rejections I figured if the IRS has not processed my return their system does not have my 2018 AGI. So I entered zero for AGI and submitted again. This time it was accepted. So you may want to try 0 for AGI.