E-file and no payment

[Young7]

I e filed my tax return it was accepted I waited the 21 days I checked on the IRS Where's my refund and it told me that they don't have any information at this time but on the TurboTax app it said everything  was accepted and I received both the email I'm sorry all three of the emails. Telling me that IRS have has received my tax return and it was accepted. Please do you have any information for me on what's going on

[jamiedejohn]

I'm in the same boat.  Mine was accepted may 5th.  I got a TurboTax card and it has no balance.  I just got an email from turbo tax saying I owe money to them but my return is nowhere in sight..  can't contact anyone.

[Young7]

The IRS is closed you can't call them nobody to talk to a TurboTax I'm lonely stuck in limbo I didn't receive a check in the mail but I signed up for direct deposit so I shouldn't receive a check on those should be directly deposited in my account but it's not in the IRS is telling me that they have no information on my tax return in TurboTax telling me that they do

[DawnC]

ign in to TurboTax to check your current status. You'll find it in Tax Home after sign in.

If you've got an Alexa device, you can enable it to check for you.

If you used TurboTax CD/Download you can check your e-file status by opening the File menu and selecting Check E-filing status or by opening your return, selecting the File tab, and selecting the Check E-file Status header.

Keep in mind:

• E-filing status is what stage of the process your return is in.
• Refund status is when you can expect your refund. If that’s what you’re interested in, go to Where's My Refund?   <<<<<   Use this link to track your refund

@jamiedejohn

[Critter]

See this TurboTax support FAQ for payment of TurboTax fees when the refund is delayed - https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The IRS issues a lot of refunds within 21 days, but it has been taking longer with the stimulus payment being issued in addition to the tax refunds. 

IRS processing time and refund status 

The online link is your best option to track your refund.  I have attached a link with more answers from the IRS as to why your refund may be taking longer to process.

Federal refund questions

Also, be aware, the IRS operations are limited during the Covid-19 pandemic.  Attached is a link with more information as to what departments are available to contact at the moment.

IRS operations

[Young7]

TurboTax it says state and federal tax return is accepted. TurboTax said I should see my refund by 5/7 it was done on 4/16 of 2020 it is now 5/15. When I go to the IRS website where's my refund I've been all my correct information. it comes up they don't have any information at this time regarding my refund... do you have any information Regarding why this is when TurboTax is telling me everything was accepted I got the three emails from TurboTax.  

[Critter]

If TT says you are accepted for PROCESSING then you are accepted.   From time to time the IRS tool may not have any info on your return... this is normal especially when the return is between departments in journey called processing.   Make sure you are entering in the primary taxpayer's SS#, filing status and the FEDERAL refund amount from the 1040  line 20. 

[Young7]

So what you're saying is that this is just a waiting game, because all my information to my knowledge is correct Banking and otherwise