Unfortunately, once you e-filed your return, you cannot e-file the amendment. Customer Service suggested I either mail the 1040-X, or wait until next year and buy a program with more e-file opportunities. Once e-failed a return, the amendment is counted as a separate e-file. Not helpful for New York residents who need electronic filing.
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New York prefers e-filed returns, but there are certain circumstances that make it necessary for you to file your NY return by mail and the state DOES allow mailed returns. If you could not or did not e-file your federal return then your NY return cannot be e-filed. It has to be mailed. It is not possible to e-file any state return if the federal return was not e-filed and accepted by the IRS.
https://www.tax.ny.gov/pit/efile/efile_mandate_for_individuals.htm
https://www.tax.ny.gov/pit/file/return_assembly_mail.htm
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