No, not typically. But it is not unusual, either. However, if it has been 27 days, you should check on the things I mention in this post first, then you can phone the IRS to inquire.
The IRS says 9 out of 10 filers who efile and choose direct deposit will get their refunds within 21 days. That still leaves a considerable number of people who do not. Some returns take longer for additional processing due to specific items in the return. Some are pulled at random for more thorough investigation.
If you efiled, double-check with this tool to be sure the return was efiled successfully and accepted:
https://shop.turbotax.intuit.com/efile/efile_status_lookup.jsp
If that showed it was accepted, what do you see at the IRS website below for the status of your Federal refund?
https://www.irs.gov/Refunds
If that IRS tool shows that the refund has been sent, report back for more info.
If the IRS tool says it is still "being processed", and if it's been longer than 21 days, here's how to reach an agent at the IRS:
IRS: 800-829-1040 hours 7 AM - 7 PM local time Mon-Fri
Listen to each menu before making the selection.
First choose your language. Press 1 for English.
- Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
- Instead, press 2 for "personal income tax".
- Then press 1 for "form, tax history, or payment".
- Then press 3 "for all other questions."
- Then press 2 "for all other questions." It should then transfer you to an agent, but there is likely to be a long wait.
I usually use a speakerphone so I can work on something else while waiting.
