Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
clindley4844
New Member

Does anyone have a solution for MAC saving as a PDF error - "Nothing to Print. It seems some problem while retrieving print list details for Returns"?

Using Turbotax 2017 CD on a MAC with High Sierra OS, "File>Save to PDF" results in the following error - "Nothing to Print.  It seems some problem while retrieving print list details for Returns".   Also trying to "File>Print" causes Turbotax to crash and disappear.   Was able to save to PDF and print with two previous returns but not with the third.   Any ideas?

1 Best answer

Accepted Solutions
GPahwa
New Member

Does anyone have a solution for MAC saving as a PDF error - "Nothing to Print. It seems some problem while retrieving print list details for Returns"?

Please follow below mentioned steps to do basic clean-up instead of uninstalling full application. You would need an active internet connection (wired connection is preferred) for below mentioned steps.

1. Close TurboTax application by pressing Command + Q keys. 

2. Single click on empty area on Desktop and press Command + Shift + G keys. Type ~/Library in text field and click "Go". 

3. Now, navigate to  "Application Support" directory and select "TurboTax Deluxe 2017". Remove "Forms" directory under it by dragging it to Trash.

4. Navigate back to Library directory (using back button "< icon" on Title bar or follow step #2) and select "Caches" directory. Remove "com.intuit.turbotax.2017" and "TurboTax Deluxe 2017" directories by dragging them to trash.

5. Empty Mac OS Trash directory by right click on Trash Icon and select "Empty Trash" option.

6. Restart your mac machine. Check internet connectivity on you machine.

8. Launch TurboTax Deluxe 2017 application by navigating to /Applications directory.

9. Let Product & Formset update to download & install, if available any.

10. Verify if you are still getting the same error message.

If you are still facing error message then reach out to care for more help. Click here for one-on-one help from a live TurboTax Expert, CPA, or enrolled agent. We're open 7 days per week from 5:00 AM to 9:00 PM PST.



View solution in original post

3 Replies
GPahwa
New Member

Does anyone have a solution for MAC saving as a PDF error - "Nothing to Print. It seems some problem while retrieving print list details for Returns"?

Please follow below mentioned steps to do basic clean-up instead of uninstalling full application. You would need an active internet connection (wired connection is preferred) for below mentioned steps.

1. Close TurboTax application by pressing Command + Q keys. 

2. Single click on empty area on Desktop and press Command + Shift + G keys. Type ~/Library in text field and click "Go". 

3. Now, navigate to  "Application Support" directory and select "TurboTax Deluxe 2017". Remove "Forms" directory under it by dragging it to Trash.

4. Navigate back to Library directory (using back button "< icon" on Title bar or follow step #2) and select "Caches" directory. Remove "com.intuit.turbotax.2017" and "TurboTax Deluxe 2017" directories by dragging them to trash.

5. Empty Mac OS Trash directory by right click on Trash Icon and select "Empty Trash" option.

6. Restart your mac machine. Check internet connectivity on you machine.

8. Launch TurboTax Deluxe 2017 application by navigating to /Applications directory.

9. Let Product & Formset update to download & install, if available any.

10. Verify if you are still getting the same error message.

If you are still facing error message then reach out to care for more help. Click here for one-on-one help from a live TurboTax Expert, CPA, or enrolled agent. We're open 7 days per week from 5:00 AM to 9:00 PM PST.



clindley4844
New Member

Does anyone have a solution for MAC saving as a PDF error - "Nothing to Print. It seems some problem while retrieving print list details for Returns"?

The solution worked!   Thank you!
GPahwa
New Member

Does anyone have a solution for MAC saving as a PDF error - "Nothing to Print. It seems some problem while retrieving print list details for Returns"?

Glad to know that it worked.
Dynamic AdsDynamic Ads
Privacy Settings
v