Direct deposit
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New Member

Direct deposit

The irs "Wheres my refund" website says that my refund was sent to my bank on february 26th 2020, a d that it should be in my account by march 2nd. I checked my bank today, match 3rd, and they have not revieved it. I checked my return, and the account numbers are correct. What could be holding up the deposit? 

2 Replies
Level 15

Direct deposit

Did you request to have the TurboTax account fees paid from the federal tax refund?  If so -

 

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the service charge deducted. The third party processor will deduct the TurboTax fees plus the service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.


For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/


Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

New Member

Direct deposit

No, I did not have any fees taken out of my refund.

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