Direct Debit

5 replies
17 views

I filed using direct debit for my payment. My TurboTax filing instructions show the amount, account number, etc. Yet when the filing was accepted by the IRS, TurboTax sent an email saying:

Next step

All that's left to do now is mail your payment to the IRS along with your payment voucher (Form 1040-V).

Why wasn't the direct debit accepted and why do I now have to mail a payment?

Not A Product Question

JohnB5677

Alumni - Intuit

Page one of your filing instructions, at the top of the first page, says what was posted to your return. Did you set a date in the future? If you did, you would not have made the payment yet.

The letter from TurboTax was simply a followup.

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CactusflowerAuthor

Level 2

The payment was set for April 1st. As of 4/13, the payment has not been made. And I still question why the email from TurboTax instructed me to mail in my payment and voucher if my Direct Debit was submitted to the IRS. Was the information not passed to the IRS?

KatrinaB48

Alumni - Intuit

Since it has been 7–10 days after your return has been accepted, you should call IRS e-file Payment Services at 1-888-353-4537 to check on the payment.

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