Didn't receive my tax refund even it is sent by IRS

As title, I didn't receive my 2023 tax refund even it's already sent by IRS, plus I noticed the bank account used to receive return in my tax filing is not my own bank account. Now my 2023 tax filing status is still accepted. Can't reach out to a real person representative from turbotax customer service for help. Anyone has idea on how to deal with this?

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