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No one can see your tax return so no one knows what you have entered.
And if you have a SSA1099---that has to be keyed in by hand.
Go to Federal> Wages & Income>>Retirement Plans and Social Security (SSA1099 and 1099RRB) to enter your SSA1099.
You do not mention what other documents you tried to enter---so we do not know where to tell you to look.
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