Desktop vs Online

LucindaKT · ‎April 5, 2023

I have put my information in the online service as well as the software on my computer. I received two different totals for refunds and due taxes. How is that possible?

MichelleLO · ‎April 5, 2023

Are both your state and federal returns different?

There could possibly be an error in one of your entries. Please review your return in TurboTax Online and compare it to the return in the TurboTax CD/Download software to check for any errors or information you inadvertently omitted.

How do I preview my TurboTax Online return before filing?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

View solution in original post

MichelleLO · ‎April 5, 2023

Are both your state and federal returns different?

There could possibly be an error in one of your entries. Please review your return in TurboTax Online and compare it to the return in the TurboTax CD/Download software to check for any errors or information you inadvertently omitted.

How do I preview my TurboTax Online return before filing?

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

LucindaKT · ‎April 5, 2023

Thank you, I reviewed both and found the missing entry! Happy Easter

EbonyA · ‎April 6, 2023

You are welcome and we are happy to hear that you were able to uncover what was missing; thanks for the update. Happy Easter.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

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Desktop vs Online