Yesterday I woke up to a notification from Credit Karma saying my spend account was closed. My refund Direct deposit date is 2/23 but I checked sbtg and they sent my refund to my closed credit karma account today. They claimed they notified me by email that they were closing my account (they didn’t) and they gave me no explanation as to why. Also, they knew I was expecting my refund because my advance was sent there!!
I applied for the refund advance and was approved on 1/24 when I filed my taxes with Turbo Tax. To get the advance they made me deposit it into the credit karma spend account, so they approved the advance and my spend account but then just decide to close it a few weeks later?
I’ve been using my spend account without issue since 1/24/23. I called and asked them if they can forward my refund to the bank account I had connected to my spend account. They laughed and told me no it will be rejected. I’m glad my pain can bring them laughter.
I’m a single mother struggling with a medical condition why would they do this? Just evil! When and how will I get my money?
I will never again use any intuit product and I’ll let everyone I know too. I’ve been a loyal customer for over 20 years. This is the last straw, I’m canceling my Quickbooks, Mint and Credit Karma accounts. You can will never get another dime from me. This seems illegal.
