"Check E-file status" error

[Gopher1Two]

While E-filing this message came up -- "Hmmm...Something went wrong.

We can't confirm if the Intuit Electronic Filing Center received your returns.  Please check that your Internet access is working and that all of your wires are connected.

Why not take a break?  You can come back in about an hour and see if the status of your return has changed."

I have checked the status over the last 2 days and this error message comes up every time.  How do I correct this proplem.

[KatrinaLO]

Please log completely out of TurboTax, then try clearing out your browser's cache stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. Please see the TurboTax FAQ's on how to clear your cache here. To learn how to delete your cookies, please see the TurboTax FAQ here.

[Gopher1Two]

Hi,

I have tried most of the recommended solutions to resolve my TurboTax problem.  I have uninstalled and reinstalled several times with no new results.   I still get the same error message.  

I thought it might be the CD so I tried to go into TurboTax and download it using the license code I have.  

It said the code was already used and to go to downloads.  When I went to downloads; there was no 

download shown/available, I'm currently at a loss of what to do other than purchase another CD or download.

 I have used this computer for the past 3 years without any problems.

I was given a form to get a refund for the program but it says it has to be within 60 days; I purchased this program CD on 2 December.

Any additional suggestions would be greatly appreciated.

Thank you,

Dan

[CarissaM]

Have you followed these instructions to run an update manually on the software? Sometimes reinstalling it will not install the needed updates. 

Please let us know if we can be of further assistance. 

[Gopher1Two]

Still no luck

[MoniqueLO_]

Please feel free to contact Customer Support so you can speak with someone who can assist you. 

@Gopher1Two 
 

[Gopher1Two]

Installed TurboTax on another computer; reentered our return and everything went fine.  E-filed tax return without a problem.  

Thank you for all your assistance.