How are we supposed to request a new car without a card number. My card was never delivered, so how am I supposed to enter the number. This is fraud business. I will give horrible reviews on every site possible and will never file with yall again
They only way to have a new card mailed to you is to call (888) 285-4169. Follow the steps below. I have called the system to create these steps for you.
- Listen to the recording (you cannot skip it)
- Press 2 to continue using the automated system.
- The system will ask you to enter your 16 digit card number or if you don't know it, enter your social security number (do not enter either one of these)
- The system will then say " To report a card lost, stolen, or never received, Press 1", then press 1
- Press 2 for the option of " have not yet received your card".
- Next you will be prompted to enter your social security number, zip code, and birthday.
- At this point the system should give you an option to get a new card sent or allow you to speak to an agent.
Please note: It may take over an hour to get your call answered as the phone lines are extremely busy at this time of year.
**Mark the post that answers your question by clicking on "Mark as Best Answer"