Cannot open Tax return

Forum|Forum|6 years ago
February 8, 2020
4 replies
4 views

I've complete my taxes online and they're accepted, but I cannot open the return to print it off. The print/download option does not give me a window to print anything off, and I cannot open the tax file that's downloaded. None of the answers here have helped

DoninGA

Level 15

Sign onto your TurboTax online account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on Download/print return (PDF)

If the PDF is not complete or it is not available, then follow this procedure -

Scroll down and click on Add a State. This will take you back to the 2019 online tax return.

Click on Tax Tools on the left side of the online program screen. Then click on Print Center. Then click on Print, save or preview this year's return.

rodriguez777

Level 2

SOLVED! SOLUTION FOUND!

Had trouble opening prior return PDF?

When you click Open file does it open in Wordpad and looks unreadable?

The reason is because you do not have a PDF viewer software installed on your computer to enable proper file viewing.

SOLUTION:

1.google , adobe acrobat pdf program and go to page

2.download adobe acrobat pdf program

3. open adobe acrobat program installer file and install program

4. go back to the downloads folder and find your turbo tax return file.

5. right click on turbo tax return file and select "open with" , select adobe acrobat program.

6. file should open and now be viewable.

You can now save the file to your computer.

Congratulations! Hope this helps

gary k walters

Level 2

I can t open my tax

CassLO

Level 11

@gary k walters Are you using TurboTax Online or the download version? Also, have you already filed or are you still working on your tax return?

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jeclose

Level 2

I am using Turbo Tax online; in "Tax Home", at the bottom of the page, is a link to open the ".tax" file for my return. When I download the file, and then try to open it, my computer doesn't recognize the file and sends me to the Microsoft store to look for a program. If this is a turbo tax file, why doesn't it open? I called a support person on this and she said I had to have the CD version in order to open this file. If that is the case, WHY do you even put it up in Turbo Tax Online for customers to download, if they can't then open the file using Turbo Tax Online? Or, if it is only able to be opened using the CD version, why is there not an explanation below the link warning users of just that?

Rebstallin

Level 2

In spite of the TurboTax statements that we can download our returns 24/7, the downloads are illegible, 30+ pages of symbols. My computer asks what software I need to open the file, and I don't know what to choose. Tried several, but they produce illegible gibberish.