Cannot enter any W-2 information. Keep getting message about revisiting prior information

[user17692839661]

So,  first tax entry past ID information is to edit W-2 information.  Instantly get a message saying  "we hit a snag" and asking me to revisit topic.  This is the first topic.  This exact complaint is listed on your site from weeks ago with no solution.  In fact it says to check for updates, after just spending 5 minutes updating when started the program.  No Live Chat, No Phone number to talk to a person, No nothing.   Now What?