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jowenjr
Level 2
April 7, 2023
Question

Cancel and refund charge for state efile when return is continually "rejected"

TurboTax Premier (Desktop)...paid for efile of state return,  but was unable to complete the efile due to "IRS data base inconsistency" around the AGI.  I have now filed the return with paper, and I am requesting a refund of the charge for the state efile attempt.  I have an order number if there is a human available to help me.

    3 replies

    Level 15
    xmasbaby0Level 15
    Level 15
    April 7, 2023

    No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

     

     

    https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
      jowenjrAuthor
      Level 2
      April 7, 2023

      thanks for that guidance...is there a "billing" related phone number?

      Level 15
      xmasbaby0Level 15
      Level 15
      April 7, 2023

      No---just use the link provided.

      **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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