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Level 2
April 7, 2023
Question

Cancel and refund charge for state efile when return is continually "rejected"

  • April 7, 2023
  • 3 replies
  • 14 views

TurboTax Premier (Desktop)...paid for efile of state return,  but was unable to complete the efile due to "IRS data base inconsistency" around the AGI.  I have now filed the return with paper, and I am requesting a refund of the charge for the state efile attempt.  I have an order number if there is a human available to help me.

    3 replies

    Level 15
    April 7, 2023

    No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

     

     

    https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
    jowenjrAuthor
    Level 2
    April 7, 2023

    thanks for that guidance...is there a "billing" related phone number?

    Level 15
    April 7, 2023

    No---just use the link provided.

    **Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**