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New Member

Cancel account and refund

3 Replies
Level 15

Cancel account and refund

If you are referring to the Advantage account where the software is sent to you automatically each November for the current tax year then see this TurboTax support FAQ for canceling the Advantage subscription and receiving a refund of any purchased software -

New Member

Cancel account and refund

I want to cancel my account which includes my return for 2019. Please credit my account that pays for TurboTax

Level 15

Cancel account and refund

TurboTax accounts cannot be canceled, but you can clear out the data you entered for a tax return if you have not registered, paid or filed.  No one else can access your account so you can also just abandon it.




No one in the user forum can resolve a billing issue.  



To call TurboTax customer support

They are available from 5 a.m. to 5 p.m. Pacific time  Monday-Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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