I no longer have access to my Turbo Visa Debit Card: If you no longer have access to your Turbo Visa Debit Card, don’t worry. If you have registered your card and know your login credentials, you can request a replacement card by signing in to your Turbo Visa Debit Card account (https://secure.turbodebitcard.intuit.com/account/report-lost-or-stolen).You will not be charged for a replacement card or check; standard fees will be waived or refunded to you.
Due to unprecedented traffic, you may experience some delays on the site or phone line. We know everyone is anxious to get their stimulus money, and we appreciate your patience. For additional questions, including how to receive a check, please visit our Turbo Visa Debit Card site: https://turbotax.intuit.com/stimulus-check/turbo-card/ . If you don’t know your account login information, call 888-285-4169 for assistance.
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Your banking information cannot be changed after your tax return has been filed and accepted.
Banking information does not go from TT to the IRS until you file your 2020 tax return and it is accepted. The IRS will begin to accept and process 2020 returns at the end of January 2021.
You enter/change banking information in the FILE section before you file your 2020 return. Changing it on the TurboTax site does not do any good until you file your return and the IRS processes your return. If they manage to start sending out stimulus checks before you can change your information, we hope the IRS provides a way for you to change it with the IRS. If your check goes to a wrong or closed account, it will be sent back to the IRS and then the IRS will mail a check to the address on your tax return.