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You can speak to a person, you just have to go through the procedure to do that. You can get TurboTax support contact information, including phone numbers, at this link: https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...
No one has access to your account or to your tax return. If you need to change your address you have to do that for yourself. Did you already e-file? If you filed your tax return with the wrong address you can send in a change of address to the IRS.
https://www.irs.gov/faqs/irs-procedures/address-changes/address-changes
If you are still preparing your return and need to fix your address go to My Info and edit your mailing address.
Or do you need to change it in your online account?
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