Yes, if you cannot order it, then it is not done processing. When you can order it, your approval will show with in a day or two. I know some are saying you cannot order your transcript until 3 weeks after approval but the IRS told me that is NOT true. If you can order it, it is done processing.
I can't order my return transcript either. My return was accepted on Jan. 23rd. My 21 day waiting period is by the 13th. I can only order an account transcript. My refund still says "processing". I don't understand what the hold-up is.