Can't Print Massachusetts return on MAC ... Computer stops responding.

3 replies
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Am using the downloaded software on my MAC desktop. Doing taxes for my mother in law so I really need to print for her. I can print the federal return if I just select that. But if I try to print both or just the State the computer freezes up. I resorted to taking screen shots in forms view and printing those. Really am getting tired of the problems I keep encountering with TurboTax. Used it successfully for decades but in the last few years something like this comes up. Really annoying.

MichelleLO

Level 15

Please see the below TurboTax Help Article to assist with your printing issues.

Troubleshoot printing issues in TurboTax CD/Download

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patZZZAuthor

Level 2

So, I have the latest version of Adobe Acrobat and I do not believe this is a operating system or printer driver issue because if I use the Returns for Your Records drop down menu and choose Selected Forms I can deselect all of the State Tax Return forms and then I can print the Federal Return forms with no issue.

If any State Forms are selected the software freezes if I either try to Print or try to Save to PDF.

Also, I am not having any problems printing from my other applications including Microsoft products, Adobe Acrobat, Preview, my Electronic Quilt Application, etc.

This is a Turbo Tax problem. I hope you can fix it. After decades of using your product I am DONE!

Truly and Sincerely,

Patrice