TurboTax

File with experts
File your taxes
Experts at your fingertips

An expert helps with your taxes, or does them for you
TurboTax Expert Full Service

TurboTax Expert Assist

TurboTax Self-Employed
Prior year taxes
File myself
File myself
Do it yourself

We'll guide you step-by-step
TurboTax Do It Yourself

TurboTax Self-Employed

TurboTax Desktop
TurboTax Free

Activate your product

Prior year taxes
Business
Business
Business taxes

Get your T2 corporate return done right, your way
TurboTax Business

TurboTax Business Desktop
Tax situations
Tax situations
Tax situations

Find extra guidance for your big life moves
For investors

For 25 and younger

For self-employed

For new to Canada

For life changes
Resources
Resources
Resources

Explore tax tools, get tips, and read reviews
Personal income tax calculator

RRSP savings calculator

Learning hub

TurboTax support (FAQ)

TurboTax community
Pricing

Level 2

Question

Can not efile 2020

Forum|Forum|5 years ago
April 2, 2021
4 replies
11 views

In attempting to efile 2020 I was rejected, TurboTax indicates the AGI was incorrect. I discovered that IRS did not process the return from 2019 despite having a PO certified receipt and cancelled check which was attached to the 2019 return. I have since sent a duplicate 2019 return with evidence of filing and can not contact IRS to evaluate status. What do I do about 2019 and efile for 2020??

Not A Product Question

Level 15

Since the IRS has not processed the 2019 tax return they will not have your 2019 AGI in their database.

Enter a 0 (zero) for the 2019 AGI to e-file the 2020 federal tax return.

Level 2

Thank you, but tried that. TurboTax only allows an AGI input or print and mail.
What next?

Level 15

@Jodie558 wrote:

Thank you, but tried that. TurboTax only allows an AGI input or print and mail.
What next?

If the IRS rejected the e-filed return with a 0 entered for the 2019 AGI then your only other option is to print and mail the tax return.

See this TurboTax support FAQ for how to print a tax return for mailing - https://ttlc.intuit.com/community/printing/help/how-do-i-print-and-mail-my-return-in-turbotax-online/01/26258