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kierathompson777
New Member

Can not access my saved return

I need to speak with a rep ASAP, this problem has been going on for months and has kept me from filing properly.
11 Replies
xmasbaby0
Level 15

Can not access my saved return

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.
Account recovery
<a rel="nofollow" target="_blank" href="https://myturbotax.intuit.com/account-recovery/">https://myturbotax.intuit.com/account-recovery/</a>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-user-id-or-password">https://ttlc.int...>
Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flashdrive.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kierathompson777
New Member

Can not access my saved return

I have only on account
xmasbaby0
Level 15

Can not access my saved return

Are you referring to your 2016 return?  It is now too late to e-file a 2016 return.  When you locate your return, you will need to use instructions for completing a return you started online and finish it using desktop software.  It will then have to be printed, signed and mailed.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
xmasbaby0
Level 15

Can not access my saved return

Did you try the recovery tool?   Lots of people think they only have one account and are amazed to find that they really have more than one.   We see it multiple times every day.
To call TurboTax customer support
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kierathompson777
New Member

Can not access my saved return

Thank you for your support.
I am referring to 2017, I've been trying to access it to complete and file appropriately, and it's now effecting my healthcare and student loans.  I really need this taken care of asap and need assistance.  Is there a customer service number for turbo tax??
xmasbaby0
Level 15

Can not access my saved return

You are confused about the tax year.  Nobody--nobody--has filed a 2017 tax return.  Nobody will file a 2017 tax return until early in 2018.  So if you are looking for a tax return that says 2017 you are looking for the wrong thing.  You need to file your 2016 return.  The answer given to you previously explains to you how to do that.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kierathompson777
New Member

Can not access my saved return

yes you're right, I meant 2016, sorry about that
kierathompson777
New Member

Can not access my saved return

I had paid for turbo tax for 2016 over $100, and the return was almost complete, and now it doesn't seem to exist.  I've been trying to access it for months, and only have small time windows to attend to the issue
xmasbaby0
Level 15

Can not access my saved return

If you  paid for your 2016 TurboTax fees already, then you can contact customer support to push a download of the 2016 desktop software to your account.  You need to do that and then use the desktop software to complete your 2016 return.  Now that you know you are looking for a 2016 return (NOT 2017) use the recovery tool to locate the account with the 2016 return you started.
To call TurboTax customer support
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number">https://ttlc.intuit.com...>
They are available Monday-Friday from 5 a.m. to 5 p.m. Pacific time.
**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kierathompson777
New Member

Can not access my saved return

excellent thank you, this is very helpful
xmasbaby0
Level 15

Can not access my saved return

To finish a prior year return started in TT online:https://ttlc.intuit.com/questions/2559403-how-do-i-finish-a-prior-year-return-that-i-started-in-turb

https://ttlc.intuit.com/questions/1899646-what-if-i-missed-the-october-16-filing-deadline

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
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