Can I get a refund for paying TurboTax when they didn’t file my taxes

[dur-ng02012]

IRA was rejected and I had to pay someone else to file for me.. but already paid for turbo tax… how do I get refunded from TurboTax

[xmasbaby0]

If you used online TurboTax and your e-file was rejected, you had the option of fixing the mistake and re-filing, or filing by mail.  The fee for using TurboTax is the same whether you e-file or file it by putting it into an envelope and mailing it.   You are very unlikely to get a refund from TT, but you can have that conversation with customer support.

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number