business hours?

[ranamaska]

What are the business hours for the "Live Tax Advice" phone number?

or the support number? 800-446-8848

[xmasbaby0]

To call TurboTax customer support

https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number.. 

Customer support is available from 5 a.m. to 9 p.m. Pacific time daily

[ranamaska]

What days of the week for 9 to 5 pacific phone calls?

[xmasbaby0]

Every day.   Seven days a week during tax season.

[ranamaska]

must not be "in season" yet. I have tried the following method every day for the past 7.

no call back....

[xmasbaby0]

Sorry you are having trouble.  This is ---- of course ---- the heart of the tax season.     Are you trying during normal business hours?

Are you using the desktop download and are you trying to get help from an expert?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/experts-advice/turbotax-desktop-live-tax...

Or are you using one of the online "Live" versions?

https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-setup/connect-tax-expert-turbota...

[ranamaska]

desktop version - ( source of the screen shot)

I have tried every day since last Sunday.

I thought this was a 7 day help tool , this time of year.

Curious that I was given a call back time every attempt and not a, 'call during business hours message'.

I guess this week I will try only during the 9-5 window.

[ranamaska]

FYI 

You are the only one to answer me in this forum since last Monday.

I have tried multiple question versions to get help to no avail.

thanks for answering and proving I was not reaching out in vain.

[ranamaska]

from within the desktop deluxe version for mac I click on the "Connect With An Expert" button and get a call back time like this; 

> screen shot of call back in about 6 minutes /  my phone number / "ok" button<

And no one calls back. same result every day for 9 days.

The fee has been drafted from my bank.

What do I do next?

[ranamaska]

TurboTax HelpIntuit

Back

We're sorry, we can't find the page you requested.

link to turbotax help article needs help of it's own....

[ranamaska]

connection problem solved!