Hello,
I have just received an email stating that I owe $120.00 for my turbo tax service. While filing my taxes I chose to use a service that was $30.00 NOT $120.00. I would like to resolve this issue, thank you.
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Your post indicates you are using the TurboTax Self-Employed online edition which is $120. See this TurboTax website for the price of the online editions - https://turbotax.intuit.com/personal-taxes/online/
See this TurboTax support FAQ for checking your fees - https://ttlc.intuit.com/community/charges-and-fees/help/how-do-i-review-my-fees-in-turbotax-online/0...
OR -
To access your current or prior year online tax returns sign onto the TurboTax website with the userID you used to create the account - https://myturbotax.intuit.com/
Scroll down to the bottom of the screen and on the section Your tax returns & documents click on Show. Click on the Year and Click on View order details
To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
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