billing error

Forum|Forum|6 years ago
July 18, 2019
4 replies
5 views

I need a non toll free land line phone number in the US. I can not call any toll free numbers

Without a phone number I can not get the help needed

Could it be done by chat?

Roger Borg

mesquitebean

Level 15

@rogerborg

There is no chat option. But there is a direct messaging option with a TurboTax Support agent. Do you have Facebook or Twitter?

https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax

If not, report back.

Also, what is the "billing error?" There may be an explanation for it. Did you use Online TurboTax or desktop TurboTax (CD/download). What product edition and optional features did you use, and what all were you billed for?

mesquitebean

Level 15

Oops. I posted duplicate in this thread by error. Sorry.

awtset

Level 2

You billed my bank card with invalid charges. The total should have been only $79.99. One incorrect charge was reversed, The other one for $90.45 needs to be reversed. I am very unhappy about the mistakes and failure to correct them. I've spent several hours talking to you employees about errors. I've been using TurboTax for many years, but never had the poor service like this before.

Reverse the $90.45 immediately and notify me when completed. If you need to talk to me, my phone

number is [phone number removed].

MichelleLO

Level 15

@awtset I apologize, but this is a public forum and we do not have access to your personal information and are not able to call you. For billing issues, you'll need to reach out to Customer Support via the Contact Us link below. Be sure to use the key words billing issues so that you get to the right person.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

mesquitebean

Level 15

@awtset It looks like MichelleLO left off the contact link in her last answer, but I'm providing it below.

Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week

You can use this contact form to get a phone number, or it may schedule a callback.
https://support.turbotax.intuit.com/contact

BTW, this is a public Internet forum. For your privacy and security, please do not post personal info in the forum. Fortunately, it looks like the forum privacy filter removed your phone number you posted above. You don't want anyone to try to phone you from a public forum and possibly try to scam you.

DoninGA

Level 15

@mkear76639 wrote:

You have charged me 50 for filing in the state of CT, I am not filing in CT, I am filing in Mass and you want more money to file in Mass, but I paid you 50 to file in state already but invoice reads CT needs to be corrected thank you Mary Kearney

To contact TurboTax customer service/support use their contact website during business hours. If the problem concerns any type of refund for fees, use the key words billing issues and do Not use the word Refund or you will get a phone number for tax refunds.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

mkear76639

Level 2

thanks

xmasbaby0

Level 15

@mkear76639 We do do not/cannot resolve billing issues in the user forum. if you have a billing issue, use the word "billing" in your request for help from customer support.

To call TurboTax customer support
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
They are available from 5 a.m. to 5 p.m. Pacific time Monday - Friday

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**