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Level 2

Question

Auto Debit Extension

Forum|Forum|5 years ago
June 8, 2021
4 replies
8 views

Hello,

I'm being auto-debited for my tax fees and due to hardships I need an extension or to set up a payment plan if that's possible. I cannot call the hotline because my phone cannot call outside the country (not staying in the US currently). Please help.

Critter-3

Level 15

Then you have a problem ... see if the email alert has an alternative option.

Sounds like the IRS is taking too long to send your refund or reduced it. See What if the IRS reduces your refund or delays it.
https://ttlc.intuit.com/community/payments/help/what-if-my-federal-refund-isn-t-enough-to-cover-my-t...

Then when the IRS does send your refund they won't take the fees out again.

And, Why you got charged,
https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

You should have received about 4 emails asking for the fees. If you don't pay they will debit your account. You had to agree to it.

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

tggchaceAuthor

Level 2

Is this not TurboTax support? Is there any way I can arrange to talk to someone online? I can't call that number, as I've stated already.

DoninGA

Level 15

@tggchace wrote:

Is this not TurboTax support? Is there any way I can arrange to talk to someone online? I can't call that number, as I've stated already.

No, this is not TurboTax support. It is a user community forum to assist with tax questions or problems with the TurboTax program.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/

Or -

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Harleydreamer03

Level 2

Trying to get extenstion

mesquitebean

Level 15

@ Harleydreamer03 wrote:
Trying to get extenstion

Is your bank account about to be auto-debited for TurboTax fees due to a delayed Federal refund? Is that the type of extension you are referring to; i.e., is your issue the same as the subject of this thread? Are you wanting to delay the auto-debit?

If you chose to pay your TurboTax fees out of your Federal refund, and if your Federal refund has been delayed unusually long at the IRS (or if it's been reduced), after a certain number of days TurboTax will want to be paid. They likely started sending you emailed bills to pay. If you don't respond by either paying or asking for a deferment, they will ultimately debit your bank account. If you wish to ask for a deferment, you need to do so quickly.

See this FAQ that explains the process. The first paragraph of the FAQ has a special phone number if you have a question or have a hardship and need to ask for a deferment.

Hours are 5AM-5 PM Pacific (8AM-8PM Eastern), Mon-Fri.

If you need to ask for a deferment, you should call them as soon as possible. Once they actually start the debit process, they say they can't stop it.

FAQ: Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

Or if you can't reach anyone using that number, use this contact form to get a phone number:

https://support.turbotax.intuit.com/contact

22896

Level 2

Is there any way to do it online at have to call someone

Marionknox

Level 2

I need an extension for my auto debit. Can it be done on August 1,2021?

Critter-3

Level 15

NO ONE on this public forum can help you ...

FAQ: Why was my bank account auto-debited for the TurboTax fees?

https://ttlc.intuit.com/community/charges-and-fees/help/why-was-my-bank-account-auto-debited-for-tur...

The first paragraph there says:

If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

Or if you can't reach anyone using that number, use this contact form to get a phone number:

https://support.turbotax.intuit.com/contact

sierrapaige8

Level 2

I need to pay a fee but do not have the money at the moment

xmasbaby0

Level 15

Did you choose to have your TurboTax fees deducted from your federal refund? Is your refund taking an unusually long time to arrive? Or was your refund seized to pay a debt you owed? if so, you signed an agreement that says TT can withdraw its fees from your account. TurboTax would have sent several emails to you before they took the money out of your account.

https://ttlc.intuit.com/questions/1901364-why-was-my-bank-account-auto-debited-for-turbotax-fees

Turbo Tax says......

We understand that these are unprecedented times and we’re committed to helping our customers who are experiencing hardships. If you’re in need of assistance, call us by the Tuesday prior to your debit date at 1-888-808-1723 to speak with a trained specialist and mention “auto-debit”, or visit TurboTax Support.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**