Audit Defense

Forum|Forum|6 years ago
February 2, 2020
4 replies
14 views

I am filing electronically my taxes, but when I am ready to pay for the State refund fee of $19.99 is also adding the Audit Defense fee of $49.99, even though I unchecked the box every time, I tried to file TurboTax keeps asking for a method of payment for this fee. Is this a glitch that needs to be reviewed and updated?

JakailaLO

Level 8

You can remove Audit Defense by removing MAX Benefits. Please follow the instructions below to remove MAX Benefits. https://ttlc.intuit.com/replies/4842224

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jvhermann

Level 3

These solutions do not work! I have also been on the phone with Tech Support and they also have no solution. There is a glitch int the systems that is effectively holding us for ransom to e-file our taxes. They are essentially forcing us to purchase Audit Defense at $45 before we can proceed. SURELY there are enough users having this same problem that it warrants Intuits attention. I simply do not know how to get them to listen. Any ideas?

jvhermann

Level 3

DoninGA

Level 15

Clear your return and start over.

If you have not paid for the online edition you are using, have not filed your tax return or registered the Free edition, then you can clear your return and start over with a lower priced edition. Click on Tax Tools on the left side of the program screen while working on the 2019 online tax return. Click on Clear & Start Over.