I do not have access to my mother's email to reset her password. I can fax the POA information if needed.
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If she previously used Turbotax installed on her own computer, only she has copies of any old files, they are not online.
If she used Turbotax online, you need to call customer support. You will probably need to fax in the POA and proof of identity for both you and your mom, it may take a couple days to get things reset.
https://ttlc.intuit.com/replies/3300041
If she previously used Turbotax installed on her own computer, only she has copies of any old files, they are not online.
If she used Turbotax online, you need to call customer support. You will probably need to fax in the POA and proof of identity for both you and your mom, it may take a couple days to get things reset.
https://ttlc.intuit.com/replies/3300041
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