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After you file
If she previously used Turbotax installed on her own computer, only she has copies of any old files, they are not online.
If she used Turbotax online, you need to call customer support. You will probably need to fax in the POA and proof of identity for both you and your mom, it may take a couple days to get things reset.
https://ttlc.intuit.com/replies/3300041
‎June 5, 2019
11:26 PM
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