Turbo tax posts an estimated date of return. Once the tax return is filed, though, they do not track it's progress. This basically means once your tax return is filed it's between you and the IRS (scary words, I know). Here's my personal experience for what it's worth:
Typically, the representatives will tell you there's nothing they can do until the 21 days have passed. However, if you tell them you have received reference code 9001 they will look at your file. On the IRS end the reference code 9001 is simply listed as "system error" which is extremely unhelpful. This means they have to look at the notes on your file to see what the actual problem is. If I were you, I would call them again and ask if they can tell you why you have this error code. When I called in with this exact error code it took the rep fifteen minutes to find the problem. I was happy to wait and kept telling her to take her time. Keep us posted with what they tell you. Good Luck!