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Level 1

anyone have a way to get a supervisors direct phone number ?

Have talked to 3 agents and cannot get a legit answer.

When I filed my taxes a totally unknown bank and account was submitted. Yes I should have caught it, but I did not. So my refund and stimulus amount went to a bank that I have no knowledge of.

How can a bank and account get into my return, I would understand if I made a keystroke mistake and punched in a a couple of numbers, but a totally new bank and account number?? I don't think so.

Somehow TurboTax put it in there. I imported my TDameritrade account could this be part of the ghost input.

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Level 15

anyone have a way to get a supervisors direct phone number ?

Were you having any fees deducted from your refund?  Then it goes though another bank to take the fees out.

 

One poster found this.....
The refund was sent to a bank I didn't recognize because Schwab where I have an account uses an intermediary bank, JP Morgan. So the refund was in my Schwab account which has little activity and I had not checked. I had not had a refund in so long, I did not remember the default account I had set up years ago for refunds.

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3 Replies
Level 15

anyone have a way to get a supervisors direct phone number ?

Were you having any fees deducted from your refund?  Then it goes though another bank to take the fees out.

 

One poster found this.....
The refund was sent to a bank I didn't recognize because Schwab where I have an account uses an intermediary bank, JP Morgan. So the refund was in my Schwab account which has little activity and I had not checked. I had not had a refund in so long, I did not remember the default account I had set up years ago for refunds.

View solution in original post

Level 1

anyone have a way to get a supervisors direct phone number ?

Thanks.

It was defaulted to my TDameritrade account. Funny how the so called customer service agents could not tell me this, instead of insisting that I MUST have imputed it myself.

hats off for your answer. Demerits to Turbo for theirs.

Last time after all these years that I will use them.

Level 15

anyone have a way to get a supervisors direct phone number ?

Yeah, I kind of remember seeing that posted before.  That if you import from a broker it mIght enter that as your Direct Deposit Info.

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