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Level 2
Feb 27, 2020 8:58 PM UTC
Question

Amend

I recieved an email saying my tax documents were available to amend but when I clicked the link and went through the process they still weren't available. Any idea why or how long of a wait I still have before I can amend?

5 replies

Feb 28, 2020 8:55 PM UTC

It should be showing available now!

Tross777Author
Level 2
Mar 1, 2020 11:04 AM UTC

Nope, still tells me some of my forms aren't ready yet.

Level 15
Mar 1, 2020 5:22 PM UTC

@Tross777 are you by chance using TurboTax for Windows? If so, you may need to manually update your software.  Please see the below TurboTax FAQ for assistance with manually updating your TurboTax software:

https://ttlc.intuit.com/community/updating/help/manually-update-turbotax-for-windows-software-basic-...

 

If you are using TurboTax Online, you may want to try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 
Please see the following TurboTax FAQ's to assist with this:

Clear cache: https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135 
Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

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