Already contacted IRS. Refund has been sent out. TurboTax has not received my refund and neither has my bank. What do I do?

[csclary123-gmail]

The IRS sent out my refund to be deposited on May 2nd, 2024. It has been over a month. TurboTax has not received my refund and neither has my bank. I have not been able to talk to a live person at TurboTax. Can I see which account the refund was sent to? How do I resolve this issue?

[DoninGA]

If you requested to have the TurboTax account fees deducted from your federal tax refund, the IRS will send the refund to a third party processor to have the fees and the $40 service charge deducted. The third party processor will deduct the TurboTax fees plus the $40 service charge and then attempt to direct deposit the remaining refund balance into the account that you entered on your tax return.

For the status of your tax refund you will need to contact the third party processor, Santa Barbara Tax Product Group, using their website - https://www.sbtpg.com/

Tax Products Group Contact Information - https://help.sbtpg.com/hc/en-us/articles/230084587-Contact-Information

Call 1-877-908-7228

Or email - TPG-CSsupport@greendotcorp.com