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alliyahdwells
Level 2

Advance refund

is it true advance refunds are not being issued until the 7th of February?

7 Replies
CarissaM
Employee TurboTax Specialist

Advance refund

The date you will receive your advanced refund will depend on when your return is accepted by the IRS. 

 

You’ll receive your Refund Advance virtual card info within 1 hour of the IRS accepting your e-filed return, by email. Any balance of your tax refund remaining will be sent to you after the IRS has accepted and processed your tax return, usually within 21 days. The IRS usually begins processing and accepting e-filed returns in late January.

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alliyahdwells
Level 2

Advance refund

My return has been already accepted and it’s been 48 hours

AkinaLO
Employee TurboTax Specialist

Advance refund

Please check your junk/spam folder in your email. The sender will be 

turboprepaidcard@email.turboprepaidcard.intuit.com.  If you cannot locate it after checking your junk mail folder or are having trouble creating an account or logging into your Turbo Prepaid Card online account, call toll-free at (888) 285-4169.  

 

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alliyahdwells
Level 2

Advance refund

So I need to call the card about funds not being loaded

DonnaLO
Expert Alumni

Advance refund

Yes, you do need to use the number provided by AkinaLO and call them.

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alliyahdwells
Level 2

Advance refund

I’ve called and they said they have nothing to do with the load of the deposit. They are just cardholder services. It’s like I’m going in circles or something. This is not what I experienced last year?

alliyahdwells
Level 2

Advance refund

I contacted the loan company they said they have no application on file for me. But when I call you guys y’all tell me that I selected the correct option. I still have yet to get a refund and no one will help me. 

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