Addtl unauthorized fees

Forum|Forum|4 years ago
February 20, 2022
1 reply
36 views

I used TURBO Full service to do my taxes but unfortunately I’m unable to get back Intouch with the lady that did my taxes now that I’ve been approved. I went on Santa Barbara bank and seen they are taking addtl fees that I didn’t agree to, example addtl $40 for 1st transfer fee and state tax?? I live in Texas there is no state and I’ve never paid more than $39

Best answer by Kat11_2

The additional $40 is an error that TurboTax has identified. I'll share your post with TurboTax Moderators. They have said that users who have seen this additional charge will be promptly reimbursed to the bank account you have on your return.

As for being charged for a state tax return program, please contact TurboTax Customer Support for assistance using the information I'm linking below. When asked to enter your subject matter, use the words "billing issue". A Support rep will be happy to help.

How do I contact TurboTax?

Kat11_2

Answer

Alumni - Champ

How do I contact TurboTax?

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

Lavanae Author

Level 2

Good evening, thank you for your reply, I really appreciate your help, yes please share, but how do I contact customer care for the state taxes ? Also how do I follow up on the addtl fees?

Kat11_2

Alumni - Champ

You mean being charged for the state tax preparation program, when TX doesn't have a state income tax, correct? You'll need to contact TurboTax Support (as I posted earlier) to be refunded for that extra charge.

Regarding the additional fees in error: My understanding is that these users are being identified and reimbursed quickly. I have shared your post (along with many others in the same "boat") with Moderators. That is all I can offer in terms of assistance. If you don't receive reimbursement soon, please post back here and I'll see what I can do to help.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***