Action code 570 on refund

[danisha6060]

I have on my transcript and action code 570 I called offset they have me the number to department of education I call and get hung up on when a rep come to the line. I would need to speak to them so that I could get my return correct?

[HeatherPLO]

@danisha6060

Since this specific information is issued by the IRS, we wouldn't be able to give details on your situation.  To obtain the details on how to release your refund, you will need to reach out to them directly.  Please try the below steps for further assistance:

IRS: 800-829-1040  

Hours: 7 AM - 7 PM, local time 

Monday-Friday

• Listen to each menu before making the selection.
• First choose your language. Press 1 for English.
• Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.
• Instead, press 2 for "personal income tax".
• Then press 1 for "form, tax history, or payment".  
• Then press 3 "for all other questions."
• Then press 2 "for all other questions."  It should then transfer you to an agent.

[fanfare]

If IRS offsets your return, they will refer you to the agency that got your money.

You'd have to take it up with that agency if you wish to complain.

[danisha6060]

They did refer me to department of education they keep hanging up so I’m just gonna keep trying.