I purchased Turbo Tax and filed 5 returns. I needed to file one more return so I purchased another Turbo tax. When i tried to e-file the return it said i have already filed 5 returns. When loading the new Turbo Tax i had to uninstall the original. The new install never asked for the license code. Help
Sorry to hear you wasted money purchasing a second CD/download. You cannot get around the IRS limit of 5 federal e-files by installing another download or CD. That limit is not imposed by TurboTax. it is a an IRS limit and you cannot get around it. If you have more than five federal returns to file, the extra ones have to be printed, signed and mailed.
If you purchased that software from TT, see if TT will refund you.
To call TurboTax customer support
Customer support is available from 5 a.m. to 9 p.m. Pacific time
No one in the user forum can resolve a billing issue. If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help. Do not use the word “refund.”
There is no consumer software from Intuit that allows you to file more than 5 returns electronically. Intuit has professional tax software that requires acceptance and licensing with the IRS to file returns.