2020 Refund-missing and confusion on refund amount.

[hopec]

I have a 2 part question:

1.  I still haven't received my return from last year, they were filed in April.  When I checked the status previously on the IRS site it said it was "in processing".  Then after January 3rd, all of a sudden,  it tells me there is no refund matching my information (I've re-entered it 4 times over the past few days).

2. I have had to do the search twice each time becuase the amount that TurboTax says I should have received as my return is drastically different than what is on the PDF version of the IRS form-like $1,000 different.  So to be honest, I'm not sure what I should be expecting anymore and when/if I will finally get it.  

[Critter-3]

The Where’s My Refund tool has been changed over to the 2021 tax year so you will no longer get updates on the 2020 return. 

Check your account transcripts instead :  

https://www.irs.gov/payments/your-online-account

If it has been shown up to now on the refund site then you know the IRS has your return and they are working on it.   

To call the IRS:IRS:  800-829-1040  hours 7 AM - 7 PM local time Mon-Fri

Listen to each menu before making the selection.

First choose your language. Press 1 for English.

Then do NOT choose the first choice re: "Refund", or it will send you to an automated phone line.

Instead, press 2 for "personal income tax".

Then press 1 for "form, tax history, or payment".  

Then press 3 "for all other questions."

Then press 2 "for all other questions."  It should then transfer you to an agent.

TAX ADVOCATE

At the following IRS website, find the USA map and click on your state, and it will give you the number of your area's IRS Taxpayer Advocate.

http://www.irs.gov/uac/Contact-a-Local-Taxpayer-Advocate

Also see this article for more info on how the Taxpayer Advocate Service works::
http://www.irs.gov/taxtopics/tc104.html

[hopec]

Thank you for the help-I got further in the automated menu than I used to, so it was beneficial!  However, now making it all the way to the end it gives me an automated message that they cannot "handle" my call due to the high volume.  It instructs me to go to their website (which I've already done) and then disconnects.  Do you have any other ideas of how to get ahold of someone?

[DaraLO]

@hopec The Taxpayer Advocate Service can provide assistance with tax issues you can’t solve on your own.  This may be a good time to take advantage of the service.  Here is the website:  https://www.taxpayeradvocate.irs.gov/

[hopec]

Would they also be able to help me with the amount of my return or is that a matter for Turbo Tax? Thanks again!

[AkinaLO]

Taxpayer advocates will help you with any tax problem you may have. DaraLO has provided the information, or you can follow the instructions below to contact a taxpayer advocate.

Taxpayer Advocate