After downloading 2018 form it populated data from 2017 turbotax form. After closing form and later restarting, the populated form didn't reappear. Had to start over again, but couldn't repopulate the new form with my 2017 data. How do I get the new version to recognize my data?
I cannot get turbo tax to load in correctly. It tries to make new return without giving last years (2017). I have tried to reload this program several times. It has a couple of t imes to try to do it correct but has not yet followed thru.
Contact TurboTax support and speak directly with a TurboTax support agent concerning this situation.
See this TurboTax support FAQ for a contact link and hours of operation -https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
When you start a New Tax Return using the 2018 TurboTax software, the first screen shows the 2017 tax data files found in the Documents directory and in the TurboTax folder. The 2017 tax data files have a file extension of .tax2017. You select the 2017 file to transfer to the 2018 tax return. If no 2017 tax data files are found then you click on the Browse button to find the 2017 tax return to transfer to the 2018 tax return.