Yep I did--also spent 1 hr this morning with a Turbo Live person, it did not work. I finally gave up and downloaded the Turbo Basic for Mac and that finally downloaded, however when the 2018 edition launched my w-2 from 2018 was not imported directly like my 2017 was. They wanted to me start from scratch? made no sense-I had absolutely no issues amending my 2017.