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bradleyj5
New Member

2017 tax return

My husband and I are refinancing our house, and I need my 2017 tax return form. I tried to print the PDF, but it says we need to buy the Plus. So we spent $86 buying the Plus, only to be told it won't work.. We got married in 2018 and filed jointly, so we can't set up Plus for me.. I'm not sure where to go from here.

3 Replies
VolvoGirl
Level 15

2017 tax return

I don't know what you paid $86 for but Plus is only 19.99 to upgrade from the Free Edition.  If you were already higher than the Free Edition you didn't have to buy anything.  Did you buy the Desktop download program?

 

Contact Customer Service
5am-5pm Pacific Time (8-8 Eastern) Monday - Friday
https://support.turbotax.intuit.com/contact/

DoninGA
Level 15

2017 tax return

You must have purchased one of the TurboTax desktop editions.  The purchase of the desktop software does give you access to the online tax returns for prior tax years.

The requirement is to upgrade to the TurboTax online edition of Plus and then pay for the upgrade so that you can access prior year online tax returns.

 

You can also get free transcripts of your federal return from the IRS - http://www.irs.gov/Individuals/Get-Transcript

For a fee of $50 you can get a complete federal tax return from the IRS by completing Form 4506 - http://www.irs.gov/pub/irs-pdf/f4506.pdf

 

If you used the desktop CD/Download editions installed on your computer, the only copy of your tax data file and any PDF's will be on the computer where the return was created.  TurboTax does not store online any returns completed using the desktop editions.

 

You will not be able to upgrade to the Plus edition for tax year 2018 since the TurboTax online editions for 2018 have closed to make way for the 2019 online editions.  Once the 2019 online editions become available in December, at that time you can start a 2019 return and upgrade to Plus.

 

Or contact TurboTax support during business hours and see if there are any other options available for accessing a prior year online tax return.

Support is open from 5am to 5pm Pacific time, Monday thru Friday

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Kat
Level 15
Level 15

2017 tax return

This answer "may" help.  Although I don't know if you'll be upgrading to PLUS for the 2018 or 2019 tax year, you may be able to use another user's workaround during the shutdown period.  I'm sharing it below.

 

 

2019-11-14 22_44_08-Window.png

 

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

 



*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
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