1095-A Form Rejected

[danielle19755]

My return has been rejected 3 times due to this issue. I did not have insurance through Market Place so I will not be receiving this form. I have had 3 different agents try to help me with this. When we select no, I do not have the 1095-a form, it will not save that response. It will keep selecting that I do have the form.  How can this be fixed?

[rjs]

This is a bug in the TurboTax software. It has been reported to TurboTax. There is no further information at this time.

[JulieC14]

@danielle19755

We would like to take a deeper look at this. However, I need a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the  directions below:

TurboTax Online:

1. Sign into your online account.
2. Locate the Tax Tools on the left-hand side of the screen. 
3. A drop-down will appear. Select Tools  
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. Please provide the Token Number that was generated in the response.

Thank you!