you can help by finding job # [removed]

Forum|Forum|3 months ago
April 18, 2026
5 replies
99 views

TURBO Tax programs are great - but your on line service lacks ability to assist even after the work is competed

TurboTax Online

mesquitebean

Level 15

Maybe someone in the forum will understand what that means by "job number," but I don't. You may need to explain it.

bronsteinjAuthor

Level 2

I was on the phone for 45 minutes with a tax expert who was calculating my quarterly federal payments.

She was forwarding me a her result but I never received it, could not find it anywhere and a “job number” appeared as a reference - GOOD LUCK with that and TURBO Tax able to respond. Very disappointed that my original return, prepared by Rachel did not have the quarterly payment estimate at the outset.

mesquitebean

Level 15

Sorry you are having trouble. This is mainly a user community forum--not a direct route to TurboTax Support. If you were supposed to have received something from the expert referenced by a job number, unless someone else responds with a suggestion in this forum, you'll need to talk to TurboTax Support again to ask them how to retrieve it. Have them stay on the phone while you retrieve it.

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