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Level 1
Apr 2, 2026 4:33 PM UTC
Question

What is going on NYS???

I filed and got accepted 2/5, it is not 4/2 and nothing .. not even a update. It is my understanding that anyone who used TurboTax is facing this issue because of their software. I have used Turbotax for over 10 years and this will be my last. I have a newborn to attend and i really need my refund and a software glitch is not a excuse. You have lost a loyal customer who would use Turbotax for his entire family ...no more. 

    1 reply

    SharonD007
    Alumni - Intuit
    Apr 3, 2026 2:50 AM UTC

    Once your tax return is accepted, your state takes over processing and for status updates, you can check your state’s website. TurboTax doesn't have any other information. Sometimes your return requires further review, which extends the time to process it.

     

    Refer to the TurboTax article How do I track my New York tax refund? To find out more about your NY state tax refund.

     

    Refer to the New York State Department of Taxation and Finance FAQ Understanding your refund status for more information.

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