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Level 1

Question

We cant get back into our in progress return?

4 replies
39 views

No text available

Level 15

So by "in progress" I assume you mean you have not yet finished and filed the return.

What does "can't get back into" mean? What/where is the roadblock? Does it mean you can't log into your Online Account with your User ID and password?

Or are you able to log in OK, but TurboTax thinks you were finished so there's no longer a "Take me to my return" button? If you haven't actually filed (haven't efiled and haven't filed by mail), but TurboTax thinks you were finished, here's how to open the return back up:

At the Tax Home, look for a small box with a link "Add a State." That doesn't really add one, but will open the return.

If it's not on the Tax Home page, you may have to go to "Your Tax Returns & Documents" to find the "Add a State" link.

Level 2

I cannot get back into my return. I finished federal and was about to start Connecticut state return, but it kicked me out. CAnnot sign back in. Nothing has been filed.

Level 15

You may need to clear your browser's cache and delete the cookies stored on your computer, as sometimes this can keep TurboTax from functioning properly. Please see the following TurboTax FAQ's to assist with this:
Clear cache: https:///ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
Delete cookies: https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978

If this doesn't resolve your issue, please reach out to Customer Support via the Contact Us link below:
https://support.turbotax.intuit.com/contact/

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