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Level 2
October 9, 2026
Solved

Updates not downloading

trying to get copies of my 2025  and 2024 returns. I use the desktop product. I am connected it wants to install updates - was  successful for 2024 but the 2025 updates keep  failing.

I thought you can still get into the product by turning off your internet connection but it keeps wanting me to install the updates

help

    jpatulAnswer
    Level 2
    October 9, 2026

    figured it out - just manually downloaded  the update and it installed

    2 replies

    jpatulAuthorAnswer
    Level 2
    October 9, 2026

    figured it out - just manually downloaded  the update and it installed

    Employee Tax Expert
    October 9, 2026

    Glad you were able to resolve your issue.

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